Please always send the return / return to the following address:


Romain-Rolland-Strasse 14-24

13089 Berlin




  • Unfree packages will not be accepted by us. Please note that since 06.08.2016 a new EU directive on the return of goods applies. Accordingly, the return shipment will be made according to the current EU law at the expense of the buyer.
  • For your own safety, please use an insured shipping service for returns. ID-Paintball is not liable for damage or loss of shipments during transport.
  • For easier processing of the return, please attach a copy of the invoice to the purchase and note on it in short form what should happen with the goods (e.g. return, exchange, complaint, etc.).If a refund of the purchase price is desired, please send us only unused, new and original packed goods back, because only this can be refunded by us. IMPORTANT - Paintballs, pyrotechnics and other "perishable" products that require special storage are expressly excluded from exchange. Therefore, please do not simply send them back unsolicited. However, if there is a problem or defect, please contact our customer service. We will tell you what to do and find a solution together.