Ordering & Shipping
How much are the shipping costs?
Shipping costs within Germany start at €5.90. For orders totaling €100 or more, we offer free shipping within Germany. (ID Paintball)
Which shipping carrier do you use?
We typically ship our packages via DHL. Once your order has been shipped, you will receive a tracking number via email. (ID Paintball)
How long does delivery take?
Items in stock are usually delivered within 1–3 business days within Germany. Deliveries to other European countries typically take 3–6 business days. (ID Paintball)
Can I pick up my order?
Yes. You can pick up your order directly from us by prior arrangement.
Do you also ship internationally?
Yes, we ship to various European countries. The exact shipping costs are displayed at checkout. (ID Paintball)
Payment
What payment methods are accepted?
We offer various payment options:
- PayPal
- Credit card
- Apple Pay
- Klarna Invoice
- Klarna Installment Purchase
- Sofortüberweisung
- Bank transfer (prepayment)
- Cash on pickup
Is there a discount for prepayment?
Yes, if you pay by bank transfer, you’ll receive a 1% discount on your order. (ID Paintball)
When will my payment be charged?
Depending on the payment method you choose, the charge will be processed either immediately upon ordering or after the goods have been shipped.
Paintball General
What is the minimum age to play paintball?
In Germany, paintball is generally only permitted for those 18 and older. (ID Paintball)
What do I need to get started with paintball?
To get started, we recommend:
- Paintball marker
- Paintball mask
- HP system (compressed air tank)
- Hopper
- Paintballs
We’re happy to help you choose a suitable starter set.
Are the paintballs eco-friendly?
Yes. The paintballs we offer contain biodegradable and water-soluble fillings that are easy to remove. (ID Paintball)
What equipment is suitable for beginners?
Beginners benefit from complete sets that include a marker, mask, and air system. Our team will be happy to advise you individually.
Products & Availability
Are all items available for immediate delivery?
Many items are available directly from stock. If a product is out of stock, we will inform you of the estimated delivery time. (ID Paintball)
Can I order replacement parts for my marker?
Yes. We carry replacement parts and accessories for numerous brands and models. (ID Paintball)
Do you also carry used paintball equipment?
Yes, we occasionally offer inspected used items. You can find current availability in the shop. (ID Paintball)
Do you also sell paintball masks and protective clothing?
Yes. In our selection, you’ll find masks, gloves, knee pads, elbow pads, pants, and other accessories. (ID Paintball)
Returns & Complaints
Can I return my order?
Yes. Consumers have the legal right of withdrawal. You can find further information in our cancellation policy.
What should I do if an item is defective?
Please contact our customer service with your order number and a brief description of the problem. We will find a solution as quickly as possible.
How long do refunds take?
Once we’ve received and inspected the return, the refund is usually processed within a few business days. In some cases, processing may take a little longer. (ID Paintball)
Customer Service
How can I reach customer service?
You can reach us by phone, email, or via our contact form on the website. (ID Paintball)
Do you offer personalized advice?
Yes. With over 20 years of experience in paintball, we’re happy to advise you on choosing the right equipment. (ID Paintball)
Do you also have offers for teams and clubs?
Yes. For teams, clubs, and larger orders, we offer customized solutions and special rates. (ID Paintball)
Do you offer gift cards?
Yes. Gift cards are available in various amounts and are perfect for paintball enthusiasts. (ID Paintball)