Please always send returns to the following address:
ID-Paintball
Romain-Rolland-Straße 14-24
13089 Berlin
Germany
IMPORTANT INFORMATION
- We do not accept packages sent freight collect. Please note that a new EU directive regarding the return of goods has been in effect since August 6, 2016. Accordingly, returns are made in accordance with applicable EU law at the buyer’s expense.
- For your own protection, please always use an insured shipping service for returns. ID-Paintball is not liable for damage to or loss of shipments during transit.
- To facilitate the processing of your return, please include a copy of the purchase invoice and briefly note on it what you would like to do with the merchandise (e.g., return, exchange, complaint, etc.).
- If you wish to receive a refund of the purchase price, please return only unused, new, and originally packaged merchandise, as we can only issue refunds for these items. IMPORTANT - Paintballs, pyrotechnics, and other “perishable” products that require special storage are expressly excluded from exchange. Therefore, please do not simply return these items without prior request. If, however, there is a problem or defect, please contact our customer service. We will let you know what to do and work with you to find a solution.