Returns
Please always send the return to the following address:
ID-Paintball
Romain-Rolland-Straße 14-24
13089 Berlin
Germany
IMPORTANT INFORMATION
- We do not accept freight collect parcels. Please note that a new EU directive on the return of goods has been in force since 06.08.2016. According to the applicable EU law, the return shipment is at the expense of the buyer.
- For your own safety, please always use an insured shipping service for returns. ID-Paintball is not liable for damage or loss of shipments during transportation.
- For easier processing of the return, please enclose a copy of the invoice for the purchase and make a brief note of what you want to do with the goods (e.g. return, exchange, complaint, etc.).
- If a refund of the purchase price is desired, please only send us unused, new and originally packed goods, as only these can be refunded by us. IMPORTANT - Paintballs, pyrotechnics and other "perishable" products that require special storage are expressly excluded from exchange. Therefore, please do not simply send them back unsolicited. However, if there is a problem or defect, please contact our customer service. We will let you know what to do and find a solution together.
